FAQ

How long will delivery take?

We endeavor to deliver your product(s) as soon as possible. Most shipments from the US & EU take up to 2 week. Some products take longer - between 2-4 weeks as this is completely dependent on our supplier's location.

If you want an update on your order please email hello@familygiftfactory.com. Include the Order Number and our staff will be happy to assist you.

Do you have any discount codes I can use?

We regularly send out promotional codes in our newsletters, so be sure to sign up. You can also LIKE our Facebook Page where we will also offer promotions.

I’ve not received a confirmation email?

If for some reason you didn't receive any confirmation for orders, please contact us here and let us know so that we may assist you.

Can I collect my order?

Unfortunately not! Although we would love to see you Family Gift Factory is an online store only.

Are Payments Secure?

ABSOLUTELY YES! Our payment systems/options are PayPal and Credit Card. Credit Cards are processed via PayPal making your online payment SECURE.

I've Not Received My Order, What Should I do?

Your happiness shopping with Family Gift Factory is our main priority. If you have not received your order within 15 days MAX, then please contact us and we will be more than happy to help.

The address on my order is incorrect?

Although we do everything we can to ensure our deliveries, we can't be responsible for this. If you have noticed this as soon as you placed the order then please contact us here straight away. If your order has been sent out with incorrect details then unfortunately we cannot be held responsible for any delayed or failed deliveries. If your order is returned to us as an RTS or failed delivery then we will be in touch to arrange a re-delivery with a re-dispatch charge.